Renderfire Team

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Commented on there is error genterating the video and my credit is not enoughHi Michael, could you please recheck? you should now have credits and the last video generated as well Commented on there is error genterating the video and my credit is not enoughHi Michael, thanks for contacting us. We’ve just fixed the issue in your series, the new video should be ready and credits updated.Commented on I just paid 19 bucks and nothing happenHi Alex, we’ve just fixed it. Sorry for the late reply. Enjoy!Commented on Hello, i paid 19$ for the series plans Hobby last month, but my account show 0 credits,Hi Cesar, we've just added the corresponding credits to your account. Your subscription is scheduled to cancel at the end of the current billing period on 15th July, and you will not be charged again. You'll continue to have full access to Renderfire until that date.Commented on Not publishedThe problem should be resolved by now. We’ve added some additional credits to your account. Enjoy!Commented on Not publishedHi Bakaddouri, we’re aware of the issue and we’re currently investigating. We will let you know as soon as it’s fixed. Rest assured that you will get a compensation (in credits) for the waiting time. Thanks for your patience.Commented on Hello, I paid 19$ for the series plans Hobby, but the offer does not work and nothing is being posted on my account, even though I did everything required.The issue should be resolved by now Commented on Hello, I paid 19$ for the series plans Hobby, but the offer does not work and nothing is being posted on my account, even though I did everything required.Hi Bakaddouri, thanks for contacting and sorry for the inconvenience. Let us investigate and get back to you as soon as possible.Commented on stop generating and postingHave you tried re-linking your social media accounts? 1) Select the series 2) Press the Edit button 3) Press the Link Accounts button 4) Press Link Youtube and/or Link TikTok This way the account is re-linked/refreshed and it might fix the issue Commented on stop generating and postingWe have also updated your account with the missing credits.Commented on stop generating and postingHi, thanks for letting us know! We’ve just regenerated your last video. Let's keep this ticket open until the video is posted and a new one is auto-generated.Commented on Render is not working againHi Anthony, here's the process for making changes: Create a Series: Start by creating a new series (a video will be generated). Edit Your Video: Open your video and make adjustments using the right-side panel. Here you can modify the script, voice, images, effects, watermark, and…Commented on I create a series, edit the settings and It was viewed on the preview but when I go to render the settings I make is not yet change. I tried to re-render it hoping that there just an error but the result is, the video shown is the video that is not edited. Please fix the problem.After you press save, you have to re-render the video so that the rendered version is generated with your changes Commented on I create a series, edit the settings and It was viewed on the preview but when I go to render the settings I make is not yet change. I tried to re-render it hoping that there just an error but the result is, the video shown is the video that is not edited. Please fix the problem.In the preview, the video appears identical to the rendered version. Could you please provide the exact steps you’re following and explain what you are trying to achieve? Please attach any images or videos that might help illustrate the issue Commented on I create a series, edit the settings and It was viewed on the preview but when I go to render the settings I make is not yet change. I tried to re-render it hoping that there just an error but the result is, the video shown is the video that is not edited. Please fix the problem.Can you please recheck now?Commented on I create a series, edit the settings and It was viewed on the preview but when I go to render the settings I make is not yet change. I tried to re-render it hoping that there just an error but the result is, the video shown is the video that is not edited. Please fix the problem.Hi Anthony, after making any changes to the video preview, please press the “Save all settings” button at the bottom (below watermark settings). After that, go to the Render tab and Re-render the video.Commented on I already make a subscription but the video still have watermarks. how to remove that?The issue has been resolved. You now have the credits you paid for, along with a small gift to make up for the inconvenience. You should also be able to link your YouTube and TikTok accounts and remove watermarks.Commented on I already make a subscription but the video still have watermarks. how to remove that?Hi Anthony, apologies for the delay in our response and any inconvenience this may have caused. We appreciate all the details you’ve provided and we’ll investigate further and get back to you with a solution as soon as possible. Thanks for your patience!Commented on credits decreasing for no reasonsLet’s have a more fluent communication over discord. Please join here.Commented on helpPlease follow these steps to set your social media accounts as destinations: Go to your Dashboard and select “Series” Press click on top of your created series. Press on the “Edit” button located on the top right corner as shown in the following image: In the destinations dropdow…Commented on Re video 72011, It has not posted and I see no series posting, I do not know how to get to the platform link to make sure it is posting on the correct account.Hi, thank you for contacting us. Please follow these steps to set your social media accounts as destinations: Go to your Dashboard and select “Series” Press click on top of your created series. In your case it should take you to this link. Press on the “Edit” button located on th…Commented on credits decreasing for no reasonsWe’ve just manually added the corresponding credits to your account while we keep investigating the issue.Commented on Paid but no creditsHi, thanks for contacting us. Can you please check again? The issue should be resolved by now :)Commented on credits decreasing for no reasonsAfter further investigation, we found that your account was missing credits for February. We have now restored them and added a bonus as well. Additionally, in the coming days, we will be rolling out an update that includes a 10% monthly credit bonus to help prevent this issue in…Commented on helpHi Chad, have you linked your social media accounts and set scheduled days and times for auto-posting to your series?Commented on credits decreasing for no reasonsThe Premium subscription plan gives you 600 credits per month and a 1 minute video generation uses 10 credits, meaning that 600/10 = 60 videos per month. As we can see on our backend, you will get 600 credits tomorrow. If you have any more questions please don’t hesitate to ask.Commented on helpHi, thanks for contacting us. Can you please check again? The issue should be resolved by now. Also we gave you a couple of free credits for the inconvenience, enjoy!Commented on CancellingHi, thanks for contacting us. You can manage your billing directly from the stripe billing portal. Go to the billing section, then press on “Manage Billing” button. From there you can manage your subscription plan.Commented on credits decreasing for no reasonsHi Michael, thanks for reaching out. Since the release of our latest version - which now allows the creation of series with videos up to 3 minutes long - each user receives certain amount of credits based on their monthly subscription plan. When a video is generated, the correspo…Commented on I purchased credits to try this out, but the video has the watermark. What was the purpose of purchasing credits? Can I get a refund for this? It's not going to work out for me like this.Hi Gerri, Thanks for your message. You need a subscription to hide or change the watermark. Also, a subscription allows you to connect social media channels from Youtube and TikTok for auto-publish.