Hello, you have solved the payment problem. Thank you for that, but there is a problem. No video has been downloaded yet. I paid for the offer, made a video, and linked the account, but it has not been published yet.
The problem should be resolved by now. We’ve added some additional credits to your account. Enjoy!
Bakaddouri El Mahdi
•
May 6, 2025
Nothing happened
Renderfire Team
Team•
May 5, 2025
Hi Bakaddouri, we’re aware of the issue and we’re currently investigating. We will let you know as soon as it’s fixed. Rest assured that you will get a compensation (in credits) for the waiting time. Thanks for your patience.
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Comments4
Bakaddouri El Mahdi
May 6, 2025
The problem has not been resolved.
Renderfire Team
May 9, 2025
The problem should be resolved by now. We’ve added some additional credits to your account. Enjoy!
Bakaddouri El Mahdi
May 6, 2025
Nothing happened
Renderfire Team
May 5, 2025
Hi Bakaddouri, we’re aware of the issue and we’re currently investigating. We will let you know as soon as it’s fixed. Rest assured that you will get a compensation (in credits) for the waiting time. Thanks for your patience.