hi would like to seek assistant to check on my credits and i had never done any regenerating except for the unexpected errors and it seem that my credit just suddenly go lower everyday
Hi Michael, thanks for reaching out. Since the release of our latest version - which now allows the creation of series with videos up to 3 minutes long - each user receives certain amount of credits based on their monthly subscription plan. When a video is generated, the corresponding number of credits is deducted, proportional to the video's length. This ensures fair usage, as the cost of creating a 1-minute video (10 credits) differs from that of a 3-minute video (30 credits).
michael toh
•
Mar 3, 2025
my plan is 60 video a month posting 2 times a day for 1 series. now i am having not enough credit to genterate?
furthermore since i started the series i had not make any changing or any regenteration of videos unless being asked to. please kindly advise
Renderfire Team
Team•
Mar 3, 2025
The Premium subscription plan gives you 600 credits per month and a 1 minute video generation uses 10 credits, meaning that 600/10 = 60 videos per month. As we can see on our backend, you will get 600 credits tomorrow. If you have any more questions please don’t hesitate to ask.
michael toh
•
Mar 3, 2025
Then please explain to be for base on your system how many videos were generated for the month of February as i believe the amount do not sum up and why am I having 3 credits left if everytime is 10 credits?
Renderfire Team
Team•
Mar 3, 2025
After further investigation, we found that your account was missing credits for February. We have now restored them and added a bonus as well. Additionally, in the coming days, we will be rolling out an update that includes a 10% monthly credit bonus to help prevent this issue in the future. Thank you for bringing this to our attention and for your patience!
michael toh
•
Mar 5, 2025
hi i had waited a day and now my account changed from having 100 to 80 credits. i had not recieve the “600 credit tomorrow” you mentioned and the “now restored them an added a bonus as well”? where are they?
Renderfire Team
Team•
Mar 5, 2025
We’ve just manually added the corresponding credits to your account while we keep investigating the issue.
michael toh
•
Mar 6, 2025
today it happened when i check on the video it shows error and then i click on rerender and now it credits change again
Renderfire Team
Team•
Mar 6, 2025
Let’s have a more fluent communication over discord. Please join here.
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Comments9
Renderfire Team
Feb 28, 2025
Hi Michael, thanks for reaching out. Since the release of our latest version - which now allows the creation of series with videos up to 3 minutes long - each user receives certain amount of credits based on their monthly subscription plan. When a video is generated, the corresponding number of credits is deducted, proportional to the video's length. This ensures fair usage, as the cost of creating a 1-minute video (10 credits) differs from that of a 3-minute video (30 credits).
michael toh
Mar 3, 2025
my plan is 60 video a month posting 2 times a day for 1 series. now i am having not enough credit to genterate?
furthermore since i started the series i had not make any changing or any regenteration of videos unless being asked to. please kindly advise
Renderfire Team
Mar 3, 2025
The Premium subscription plan gives you 600 credits per month and a 1 minute video generation uses 10 credits, meaning that 600/10 = 60 videos per month. As we can see on our backend, you will get 600 credits tomorrow. If you have any more questions please don’t hesitate to ask.
michael toh
Mar 3, 2025
Then please explain to be for base on your system how many videos were generated for the month of February as i believe the amount do not sum up and why am I having 3 credits left if everytime is 10 credits?
Renderfire Team
Mar 3, 2025
After further investigation, we found that your account was missing credits for February. We have now restored them and added a bonus as well. Additionally, in the coming days, we will be rolling out an update that includes a 10% monthly credit bonus to help prevent this issue in the future. Thank you for bringing this to our attention and for your patience!
michael toh
Mar 5, 2025
hi i had waited a day and now my account changed from having 100 to 80 credits. i had not recieve the “600 credit tomorrow” you mentioned and the “now restored them an added a bonus as well”? where are they?
Renderfire Team
Mar 5, 2025
We’ve just manually added the corresponding credits to your account while we keep investigating the issue.
michael toh
Mar 6, 2025
today it happened when i check on the video it shows error and then i click on rerender and now it credits change again
Renderfire Team
Mar 6, 2025
Let’s have a more fluent communication over discord. Please join here.