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help

just bought a plan but my still a free member but i got charged on my credit card help

Status: Completed5 comments

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Comments5

  • Renderfire Team

    Team•

    Mar 1, 2025

    Hi, thanks for contacting us. Can you please check again? The issue should be resolved by now. Also we gave you a couple of free credits for the inconvenience, enjoy!

    • Chad Peña

      •

      Mar 1, 2025

      It's working now. Thank you very much

      • Chad Peña

        •

        Mar 1, 2025

        got new problem. too many credits gone waste because it does not automatically upload the videos on my linked Youtube account here

        • Renderfire Team

          Team•

          Mar 3, 2025

          Hi Chad, have you linked your social media accounts and set scheduled days and times for auto-posting to your series?

          • Renderfire Team

            Team•

            Mar 5, 2025

            Please follow these steps to set your social media accounts as destinations:

            1. Go to your Dashboard and select “Series”

            2. Press click on top of your created series.

            3. Press on the “Edit” button located on the top right corner as shown in the following image:

            4. In the destinations dropdown, add your linked accounts.

            5. Select the schedule for posting and the settings for TikTok/Youtube accordingly.

            6. Press the “Update series” button at the bottom of the form.

            7. Your series is now ready to be posted to the destinations on your selected schedule.

            If you have any more questions, don’t hesitate to ask.