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Subscription Issue: Need Validation for Hobby Plan

Feature Request & Bugs

Hi Renderfire Team,

I purchased a ‘Hobby’ subscription on December 24, 2024, yet my dashboard still displays “Current plan: Free” with zero credits. I need you to validate my subscription immediately so I can start using the service, as I have only one month left to renew. Thank you.

Posted by Tapgol Ching-yin ·
Status: Completed6 comments

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Comments6

  • Sam Nassar

    •

    Jan 21, 2025

    Hi, I am having the same problem. I just subscribed and it still says current plan is free.

  • Renderfire Team

    Team•

    Jan 4, 2025

    Hi, please send us the email you used to subscribe so we can check the status of your account

    • Tapgol Ching-yin

      •

      Jan 6, 2025

      Please see attachment as requested.

      • Renderfire Team

        Team•

        Jan 7, 2025

        We’ve just cancelled your subscription and refunded the payment. Please try subscribing again.

        • Tapgol Ching-yin

          •

          Jan 8, 2025

          The refund has not been received. What’s going on?

          • Renderfire Team

            Team•

            Jan 8, 2025

            The refund processing time is 10 business days