Hi, thanks for contacting us and sorry for the incovenience. Let us investigate and we’ll get back to you as soon as possible!
Renderfire Team
Team•
Dec 21, 2024
Hi, we checked our logs and it seems everything is in place. If the issue persist, please send us screenshots of your billing page, and series configuration.
Renderfire Team
Team•
Dec 21, 2024
According to your current series configuration, your rendered video should be posted in around 40 minutes
Omri Dadon
•
Dec 21, 2024
I cant make more videos… i cant anything .. the system is lacking
Renderfire Team
Team•
Dec 21, 2024
Please send screenshots here
Omri Dadon
•
Dec 21, 2024
Of what? You can see thatvi made 2 payments.. why cant i make more videos and i needcyou to cacncelc1 of the payments
Renderfire Team
Team•
Dec 21, 2024
Also, make sure to read our FAQ section and understand how our app works:
https://renderfire.com/dashboard/faq
Renderfire Team
Team•
Dec 21, 2024
Your current subscriptions allows you to create one series. Once a video is posted, a new one will be generated, but you cannot have more than 1 series because that’s what your current subscription allows. If you want to generate another video, you’ll have to regenerate the video within the same series, before that one is automatically posted to your connected social media channels
Renderfire Team
Team•
Dec 21, 2024
Soon we will add a new feature where you can create standalone videos (without creating a series automation)
Omri Dadon
•
Dec 21, 2024
But ive paid for points only then for the monthly… i need to get back my money for the points they are useless
Renderfire Team
Team•
Dec 21, 2024
Your current credits are not useless. Every time a new video is automatically generated after the previous one is posted, they consume credits for the generation. Also you can use the credits for updating the videos before they’re posted. And you do not loose those points when the month ends, they accumulate.
Omri Dadon
•
Dec 21, 2024
But im telling you i tried to buy the monthly sub onstead i bought the points.. then i bought the monthely. Please cancel the points i paid double of what i planned
Renderfire Team
Team•
Dec 21, 2024
Oh, ok, got it. They’re actually there just in case subscribers need more points during their monthly subscription, since motion generation and other adjustments could take a lot of credits. If you still want a refund for them, please confirm on your next message and we will do it, no worries.
Omri Dadon
•
Dec 21, 2024
Yes i want please thank you
Renderfire Team
Team•
Dec 21, 2024
We’ve just refunded the credits. It may take a few days for the money to reach your bank account.
Omri Dadon
•
Dec 21, 2024
Thank you. Is there a way to make videos with video bank and not omages?
Renderfire Team
Team•
Dec 21, 2024
Currently you can only add motion to the images once the video (with images) is generated
Tapgol Ching-yin
•
Jan 2, 2025
Hi Renderfire Team,
I have a similar problem: I paid for ‘Hobby’ subscription on December 24, 2024, but my dashboard reads “Current plan: Free” and zero credits.
Please validate my subscription to enable me hit the ground running fast, because I have only one month to renew.
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Comments18
Renderfire Team
Dec 21, 2024
Hi, thanks for contacting us and sorry for the incovenience. Let us investigate and we’ll get back to you as soon as possible!
Renderfire Team
Dec 21, 2024
Hi, we checked our logs and it seems everything is in place. If the issue persist, please send us screenshots of your billing page, and series configuration.
Renderfire Team
Dec 21, 2024
According to your current series configuration, your rendered video should be posted in around 40 minutes
Omri Dadon
Dec 21, 2024
I cant make more videos… i cant anything .. the system is lacking
Renderfire Team
Dec 21, 2024
Please send screenshots here
Omri Dadon
Dec 21, 2024
Of what? You can see thatvi made 2 payments.. why cant i make more videos and i needcyou to cacncelc1 of the payments
Renderfire Team
Dec 21, 2024
Also, make sure to read our FAQ section and understand how our app works:
https://renderfire.com/dashboard/faq
Renderfire Team
Dec 21, 2024
Your current subscriptions allows you to create one series. Once a video is posted, a new one will be generated, but you cannot have more than 1 series because that’s what your current subscription allows. If you want to generate another video, you’ll have to regenerate the video within the same series, before that one is automatically posted to your connected social media channels
Renderfire Team
Dec 21, 2024
Soon we will add a new feature where you can create standalone videos (without creating a series automation)
Omri Dadon
Dec 21, 2024
But ive paid for points only then for the monthly… i need to get back my money for the points they are useless
Renderfire Team
Dec 21, 2024
Your current credits are not useless. Every time a new video is automatically generated after the previous one is posted, they consume credits for the generation. Also you can use the credits for updating the videos before they’re posted. And you do not loose those points when the month ends, they accumulate.
Omri Dadon
Dec 21, 2024
But im telling you i tried to buy the monthly sub onstead i bought the points.. then i bought the monthely. Please cancel the points i paid double of what i planned
Renderfire Team
Dec 21, 2024
Oh, ok, got it. They’re actually there just in case subscribers need more points during their monthly subscription, since motion generation and other adjustments could take a lot of credits. If you still want a refund for them, please confirm on your next message and we will do it, no worries.
Omri Dadon
Dec 21, 2024
Yes i want please thank you
Renderfire Team
Dec 21, 2024
We’ve just refunded the credits. It may take a few days for the money to reach your bank account.
Omri Dadon
Dec 21, 2024
Thank you. Is there a way to make videos with video bank and not omages?
Renderfire Team
Dec 21, 2024
Currently you can only add motion to the images once the video (with images) is generated
Tapgol Ching-yin
Jan 2, 2025
Hi Renderfire Team,
I have a similar problem: I paid for ‘Hobby’ subscription on December 24, 2024, but my dashboard reads “Current plan: Free” and zero credits.
Please validate my subscription to enable me hit the ground running fast, because I have only one month to renew.
Thank you.